EXCHANGE POLICY:

 Exchanges for eligible items are accepted within 14 days of the delivery date.

Condition of Item:

Same strict requirements as returns: original, unworn, undamaged condition with all original packaging and certifications.

Exchange Process:

(i) Authorization:  Similar to returns, requiring prior contact and an RMA.

(ii) Shipping:  Buyer pays for shipping the original item back and the new item to the customer.

(iii) Value Difference:  To exchange an item, please contact us for an RMA within the exchange window. The item must be in its original, unworn condition. If exchanging for an item of higher value, the customer is responsible for the price difference. If exchanging for an item of lower value, the difference will be issued as store credit.

Exclusions: Same non-returnable items typically apply (engraved, custom, earrings, final sale).